Our mission is to provide a quality level of support. We want our customers to be successful in the installation and usage of our software. Our systems have extensive documentation and help screens to guide users in setup and configuration and usage. However we realize that sometime additional assistance is needed.

To most efficiently serve our clients we use a Help Desk system. This system allows us to track and promptly respond to their needs.

Please review the below documentation so we may better assist you...

Before posting a help request (ticket) we ask that you review the help screens and documentation that came with your software. Most screens in the admin contain “help bubbles” related to the purpose and function of particular fields. There is also a “help index” of topics which outlines installation, setup, and usage.

When opening a support request provide the following:

• The steps to reproduce the problem or error
• A detailed description of your problem.
• If there is an error please include the exact error
• A URL to view what you are reporting
• When appropriate, login information may be necessary
• Please do not open multiple tickets for the same issue or post duplicate issues in the forum

Typically most tickets are responded to within hours during our normal business hours of 9AM – 10PM Mon-Fri EST. Weekend support is available but response times may vary during off hours.

Our staff is ready to assist in the following areas:

Software Configuration - Provide guidance on configuring the software to run properly on your server.

Functionality - Answer questions on the software usage and features

Design Questions – We will provide general guidance to web site designers regarding the structure of templates, themes, and CSS. We do not provide direction on how to modify CSS or HTML. It is assumed that the designer will have adequate knowledge of how to perform these tasks.

Technical Issues – If the software does not operate as designed we will resolve issues on hosting environments that conform to the technical requirements. If you are unable to use the software due to an incompatible host you may request a refund within 30 days of purchase. If we can modify the system to work on your host we will give you an estimate for providing such modifications.

Customizations - At our discretion we may answer questions on how the scripts and database are organized. However, only general directions and comments may be provided. Those who wish to customize the software may do so. We do not support 3rd party modifications. Individuals who alter the software should be knowledgeable in PHP, MySQL and related technologies.

Support for our products is free for a period of 90 days from purchase.
After 90 days a modest fee may apply.